“AI can have tremendous benefits to companies’ bottom lines. However, these benefits may come at a cost to the human workforce.”
– Glenn Baruck, The eDot Family of Companies
The use of AI continues to expand in business with applications of all types, from redundant physical tasks to website chatbots that help visitors navigate through websites. The growth was quick before the COVID-19 outbreak and is now accelerating at an even more rapid pace. Experts point out that companies are actively looking for ways to simplify and automate administrative office processes, while many of their staff are still at home. This article by Will Knight for WIRED looks at recent examples of how the pandemic is propelling a new wave of automation in office work and how this execution may have long term effects on our workforce.