“Price and quality are still important, but according to these stats, the customer experience may soon be king.”
– Glenn Baruck, The eDot Family of Companies
It’s a new year and a new decade. If you are in the business world, depend on customers for the success of your company and have approximately four minutes to spare this article is for you! We all know that excellent customer service is traditionally viewed as one of the essential ingredients to business success but has often taken a backseat to competitive prices and product quality. However, as we move forward into the ’20s, statistics indicate that customer service and the overall customer experience are gaining importance as customers focus on brands that provide additional value beyond the initial purchase. This short article by Swetha Amaresanand for HubSpot takes a look at some thought-provoking customer service statistics that every customer-focused business person should be aware of moving into the new decade.